FAQ

Select from the options below to continue

You should get your downloads immediately. If you didn’t receive the email, contact us or try visiting My Account.

Please wait for 10-20 minutes for our Email service to deliver the email. If you still did not receive an Download email, please contact us.

If you keep receiving “File not found” error, please contact us and share your Order ID with the product name which can not be downloaded.

Here are some ways, you can fix the declining cards :

  • Make sure your billing information is accurate.
  • Try using another card.
  • Make sure information like CVC Code, Pin Code and Card Number is correct.
  • Contact the card issuer (Your bank) to find out why the credit card has been declined. This is the best option if card has been declined for an unknown reason.

We do not provide refunds if you have DOWNLOADED the product after purchasing it. If you did not download the product from Email or our website, please Contact Us and we will replace the product free of charge.

We don’t provide any refunds for any products due to the nature of our products. We will help you with your product if it has any issues. We do provide refunds for accidental purchases. Contact us for more info.

We only help with refunds or issues on our Discord or on our email. Live Chat cannot be used for billing related queries.

Contact us and we will replace your product with the correct one.

We provide support in few ways :

Note : We reserve right to give no support if you do not include any information while contacting us. Please enter relevant information about the issue you are facing.

Still have a question?

Please contact us for more information.

Email Suppot Desk Discord Server